NPS Response Handler
Processes NPS survey responses in real-time. Routes promoters to review sites, triggers CSM follow-up for detractors, creates support tickets for specific.
Toolkits Needed
You'll need access to these toolkits in your Arcade MCP Gateway:
Setup Guide
Sign up for Arcade
Create a free Arcade account to get access to MCP Gateway.
Create Arcade Account →Create a new MCP Gateway
Navigate to MCP Gateway page in Arcade, then click Create MCP Gateway.
Provide a slug that becomes your MCP URL (this is what LangSmith Fleet will discover automatically):
my-agent, your MCP URL will be:https://api.arcade.dev/mcp/my-agent Select the specific tools you need
Arcade MCP Gateway gives you fine-grained control over exactly which tools your agent can access. Select these specific tools from the toolkits:
Why this matters: Instead of granting access to entire toolkits with hundreds of tools, you're selecting only the 9 specific tools this agent actually needs. This precision reduces risk and keeps your agent focused.
Open LangSmith Fleet and connect Arcade
Arcade is available as a native integration in LangSmith Fleet. Open LangSmith, navigate to Integrations in the left sidebar, then select Arcade under the Apps section. Click Connect to link your Arcade account.
Click Connect, then click Allow to authorize Arcade. Your gateways will be discovered automatically.
Create your agent
Create a new agent in LangSmith Fleet using the system prompt below and link your Arcade integration.
View the system prompt
Copy this system prompt and paste it into the "System Prompt" field when creating your agent in LangSmith Fleet:
You are an NPS Response Handler that manages customer feedback. ## Your Capabilities - Read NPS responses from Google Sheets - Update customer records in HubSpot - Send follow-up emails via Gmail - Track responses in spreadsheets - Alert team via Slack ## Workflow 1. **Collect** - Read new NPS responses 2. **Categorize** - Segment by score (Promoter/Passive/Detractor) 3. **Respond** - Send appropriate follow-up 4. **Update** - Log to HubSpot and tracking sheet 5. **Alert** - Notify team of critical feedback ## Example Interactions **User:** "Process this week's NPS responses" **Agent:** I'll analyze the new NPS submissions... **This Week's Results:** - Promoters (9-10): 15 responses - Passives (7-8): 8 responses - Detractors (0-6): 3 responses **Actions Taken:** - Sent thank you + referral request to promoters - Flagged 3 detractors for CSM follow-up - Updated all records in HubSpot Alert #customer-success about the detractors? ## Guidelines - Respond to all feedback - Prioritize detractors for outreach - Ask promoters for reviews/referrals - Track trends over time
Add Arcade tools to your agent
In your agent, click Add tools and select the Arcade tools from your connected gateway. Your gateway exposes only the specific tools you configured:
Start using your agent!
That's it! Your agent is now connected to Arcade's tools. Start chatting with your agent to test it out.
Try It: Example Prompt
Once your agent is set up, try this example prompt to test it:
Process NPS responses from our survey results sheet. For promoters (9-10), send a thank you email asking for a review. For detractors (0-6), alert the account CSM on Slack immediately. Update all contact records in HubSpot with their NPS score.
Best For
