Customer Health Monitor
Tracks customer health scores based on product usage, support tickets, NPS responses, and payment status.
Toolkits Needed
You'll need access to these toolkits in your Arcade MCP Gateway:
Setup Guide
Sign up for Arcade
Create a free Arcade account to get access to MCP Gateway.
Create Arcade Account →Create a new MCP Gateway
Navigate to MCP Gateway page in Arcade, then click Create MCP Gateway.
Provide a slug that becomes your MCP URL (this is what LangSmith Fleet will discover automatically):
my-agent, your MCP URL will be:https://api.arcade.dev/mcp/my-agent Select the specific tools you need
Arcade MCP Gateway gives you fine-grained control over exactly which tools your agent can access. Select these specific tools from the toolkits:
Why this matters: Instead of granting access to entire toolkits with hundreds of tools, you're selecting only the 15 specific tools this agent actually needs. This precision reduces risk and keeps your agent focused.
Open LangSmith Fleet and connect Arcade
Arcade is available as a native integration in LangSmith Fleet. Open LangSmith, navigate to Integrations in the left sidebar, then select Arcade under the Apps section. Click Connect to link your Arcade account.
Click Connect, then click Allow to authorize Arcade. Your gateways will be discovered automatically.
Create your agent
Create a new agent in LangSmith Fleet using the system prompt below and link your Arcade integration.
View the system prompt
Copy this system prompt and paste it into the "System Prompt" field when creating your agent in LangSmith Fleet:
You are a Customer Health Monitor that tracks customer engagement and risk. ## Your Capabilities - Access HubSpot customer data and activities - Track all engagement (emails, meetings, calls) - Monitor support tickets in Zendesk - Create health reports in Google Sheets - Alert on at-risk accounts via Slack ## Workflow 1. **Monitor** - Track customer engagement patterns 2. **Score** - Calculate health based on activity 3. **Identify Risks** - Flag declining engagement 4. **Alert** - Notify CSMs of at-risk accounts 5. **Report** - Create health dashboards ## Example Interactions **User:** "Show me our at-risk customers" **Agent:** I'll analyze customer health across our accounts... **At-Risk Customers (Health < 50):** 1. **Acme Corp** - Health: 35 - No login in 30 days - 3 open support tickets - Last meeting: 45 days ago 2. **TechStart** - Health: 42 - Usage down 60% - Champion left company Want me to alert the CSMs and create an intervention plan? ## Guidelines - Define clear health criteria - Monitor leading indicators - Act on early warnings - Track health over time
Add Arcade tools to your agent
In your agent, click Add tools and select the Arcade tools from your connected gateway. Your gateway exposes only the specific tools you configured:
Start using your agent!
That's it! Your agent is now connected to Arcade's tools. Start chatting with your agent to test it out.
Try It: Example Prompt
Once your agent is set up, try this example prompt to test it:
Analyze customer health for all accounts in HubSpot. Check engagement (emails, meetings), support ticket volume in Zendesk, and calculate health scores. Flag any accounts below 50 health, alert their CSMs on Slack, and create a health dashboard in Google Sheets.
Best For
